FREQUENTLY ASKED QUESTIONS
[ BOOKING ]
How do I book my gear?
Online on this site by choosing your dates and activity. You can also book by phone on +33 4 50 44 91 39 or come straight to the shop at the Col de la Croix-Fry.
Is there a discount for booking online?
Yes: −10% with the code WINTER27 for online bookings made before 19 December. See our good deals.
Can I rent without booking?
Yes, we have gear available on the spot. During school holidays, booking is the best way to get your size and model.
Can I cancel or change my booking?
Bookings cannot be cancelled or refunded, except in cases of force majeure. To change your dates, call us on +33 4 50 44 91 39.
[ PICK-UP AND RETURN ]
Where do I pick up my gear?
At the shop at the Col de la Croix-Fry, right on the slopes, opposite the ESF and the lift-pass office. Large free car park in front of the shop.
Can I pick up the day before?
Yes, you can pick up your gear the day before, during shop opening hours.
What are your opening hours?
Every day 8.30am – 6pm, and until 9pm on night-skiing evenings.
What if a boot hurts?
Come back to the shop: we adjust or swap during your stay. That's the perk of being right on the slopes.
[ GEAR AND KIDS ]
What gear do you rent?
Alpine skis, snowboards, touring skis with safety kit, classic and skating cross-country skis, snowshoes and sledges. See rental.
Can you deliver the gear?
Yes, we can deliver your gear to where you're staying for €19. Call us on +33 4 50 44 91 39 to arrange delivery.
Do you rent ski touring gear?
Yes: adult and junior touring skis with skins and boots, splitboards, and safety gear (transceiver, shovel, probe, airbag pack).
Do you rent off-piste safety gear?
Yes: transceiver, shovel and probe pack, airbag pack, or both together. Essential for ski touring and off-piste.
Do you rent cross-country skis and snowshoes?
Yes: classic and skating cross-country skis, adult and junior, and snowshoes. The Beauregard plateau Nordic area starts right next to the Col de la Croix-Fry.
Do you rent sledges and yooners?
Yes, for the day or for a night-skiing evening. The yooner (a modern paret) is available for adults and juniors.
Do you rent telemark gear?
Yes, we rent telemark skis. Ask us for advice in the shop.
Do you rent ski exoskeletons?
Yes, we rent the Ski Mojo exoskeleton: it takes the strain off knees and thighs and helps you ski for longer. It's worn under your trousers.
How do I get to the shop?
The shop is at 7066 route du Col de la Croix-Fry, 74230 Manigod, right on the slopes of the La Clusaz–Manigod ski area. From Annecy, head for Thônes then Manigod and the Col de la Croix-Fry; from La Clusaz, drive up to the Col de la Croix-Fry. Large free car park in front of the shop.
Do you rent baby carriers?
Yes, we rent baby carriers, handy for a walk or a snowshoe outing with a little one. Ask us in the shop or call +33 4 50 44 91 39.
Do you rent kids' gear?
Yes, kids' skis and boots. No minimum age: we kit out kids from their very first day on snow.
Can I buy the gear I rented?
Yes, the skis and boots you rent can be bought. Just ask us in the shop.
Do you offer damage and theft cover?
Yes, as an option when you book online or in the shop: €1 per day per item (€2 for Diamond, Stöckli and Van Deer skis). It covers damage and theft, with an excess. Details in our terms and conditions.
[ SERVICES ]
Do you have ski lockers?
Yes, heated lockers just above the shop. €13 per day, €68.60 for 6 days. One locker fits 4 people: 4 pairs of heated boots, plus room for skis, poles, accessories and clothing.
Do you service skis?
Yes, in our workshop: edges, wax, repairs and binding mounting.
Do you do bootfitting?
Yes, at the shop and at Versant Nord in Thônes. See bootfitting.
Payment and deposit?
Payment is made online when you book. In the shop, we accept card, cash and chèques-vacances.
Where do the photos on this site come from?
They are the team's own photos, plus photos from our partners Arva and Nic Impex, notably by Mathurin Vauthier.